Problems with air-con? Not cold? Water leaking? Air-conditioner not improved after service?
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When your air-conditioner malfunction is noted or itís blazing hot outside but you are as hot inside because the air-conditioner wonít work properly. Before panicking, run through this guide to see if you can get it running again. I also recommend you bookmark this page, even if you donít need it now, because when you need it you will need it in a hurry. This troubleshooter also covers the operation of your house as a whole.

1. The air-conditioner is not running at all and no control lights are on
2. The compressor does not work 3 minutes after starting.
3. The air flow is too low and not cold.
4. There is a bad smell coming from my air-conditioning unit.
5. Why is the Indoor Unit still operating when the Condenser is not?
6. Why is there water dripping inside the air-conditioner?
7. There is condensation on the air grille.
8. Why does water drip from the condenser?
 
 1. The air conditioner is not running at all and no control lights are on.
  • Air-conditioner not plugged in.
  • Circuit breaker has tripped.
  • Flat batteries in remote controller.
  • Internal fault in the air-conditioner.
2. The compressor does not work 3 minutes after starting.
  This is a protection feature incorporated into the air-conditioning unit against frequent starting. Please wait for 3 to 4 minutes. If the fault persists after waiting for more than 5 minutes, contact qualified service technician to attend to your air-con.
 
3. The air flow is too low and not cold.
  • Check if air filters are dirty. If so, you may need to wash the air filters.
  • Check if any doors and windows are opened, cool air may have escaped.
  • The air entrance and exit are clogged.
  • The temperature setting may be too high, change to a lower temperature setting.
4. There is a bad smell coming from my air-conditioning unit.
  This odour can be caused by cigarette smoke particles, sweat, smell of the room, furniture being absorbed into the unit and is discharged together with the airflow.
 
5. Why is the Indoor Unit still operating when the Condenser is not?
  When the room temperature has reached its set temperature by the remote controller, the Condenser will stop operating. It will assume operation once the temperature rises.
 
6. Why is there water dripping inside the air-conditioner?
  This is because water is not drained out from the drainage pipe or water is being trapped in the pipe, which is usually blocked by dust and dirt accumulated over time. Please contact qualified service technician to attend to your air-con.
 
7. There is condensation on the air grille.
  Condensation occurs when warm air touches cool surfaces. Condensation on your air-conditioning unit may occur due to air humidity after a long-hour operation. The set temperature is too low, increase the temperature and change it to high fan. Also check that all doors and windows are sealed.
 
8. Why does water drip from the condenser?
  Water dripping from condenser is normal for water due condensation of the warm air around the piping connection.